The Customer has a duty to inspect the goods supplied and delivered at the time of delivery to ensure that the goods ordered and delivered are correct and are of the quality, quantity and type ordered.
Any customer complaint regarding the quality, quantity or type of goods must be reported and received by Ferndale Flowers within 24 hours of delivery. Complaints must be accompanied by a photograph of the goods and sufficient details of the compliant so to enable Ferndale Flowers to determine the best manner on which to resolve the compliant.
Should the customer not notify Ferndale Flowers of any shortfall relating to the quality, quantity and/or the wrong type(s) of goods within 24 hours of delivery, it will be deemed that the goods are of the suitable quality and quantity and/or the correct type and the customer will not be able report a complaint.
If it is determined that the goods are not of a suitable quality, correct quantity and/or the wrong type, the goods may be returned to Ferndale Flowers and the customer will be entitled to a refund less any charges as allowed in law.
The goods must be returned to or will be collected by Ferndale Flowers within 24 hours of receipt of the complaint.
Due to the nature of the goods, it is the customer’s responsibility to care for the goods once it has been delivered and to ensure the goods are not damaged.
The customer will not be entitled to a refund if the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
